FAQs - Delivery
Where is my Order?
Please note: Tracking is only accessible once the order has been dispatched.
You can track your order Here
**We try our best to pack all items in the same bag however on rare occasions some orders may be sent in multiple parcels, you will receive multiple dispatch emails if your order has been split shipped.
WHAT ARE MY DELIVERY OPTIONS?
WHEN WILL I RECEIVE MY ORDER?
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
Sorry to hear you are missing a part of your order.
If you did not receive part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered. You should then get another dispatch email containing the remaining items. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag will show the items that you should have received in that particular parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your Femme Luxe parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
- If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing (with the item numbers).
DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
Unfortunately, Femme Luxe is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by Femme Luxe. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery. For more information, click here.
UK NOMINATED DAY DELIVERY - COMING SOON
Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.
*Some of our delivery methods are not available to a small number of postcode – please see POSTCODE RESTRICTIONS for full details.
Delivery is Monday to Sunday (excluding Public Holidays).