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FAQs - Promotions & Student Discount

HOW DO I USE A PROMOTIONAL CODE?

Enter your promotional code into the “Coupon Code” box at checkout.

Hit “Use”

If your code has been applied, a tick will appear and display your savings.

If your code is a delivery code and your saving is showing as £0.00, then check that you have the relevant delivery option selected for the code.

If your code is for next day delivery and you cannot see this option, then unfortunately you are in a postcode exception area and are not eligible for next day delivery.

If you see red text saying “Invalid coupon code”, check out our promo troubleshooting steps below.

Only one promotional code can be used per order.

Promotional codes may be switched off on site during busy periods- but we will always let you know when they are switched off.

Promotional codes are not applicable to beauty, sale (red prices) or premium items, unless otherwise stated.

MY PROMO CODE ISN'T WORKING

Entered a promo code into the “coupon code box”, clicked “use” but getting an “invalid code” message in red text? Check the below helpful tips and FYIs before getting in touch:

All codes have an expiry date. Check the expiry date of the code via the medium that you received it in (e.g email) to confirm how long you have to use it before expiration.

Check you do not have any sale (red prices), beauty, or premium items in your basket. Codes cannot be used on these.

Make sure that you are entering the code in capital letters and without any spaces. This is super important!

Make sure that you are not trying to apply more than one promo code per order.

Make sure that you have selected the relevant delivery method, if your code is a delivery discount.

Some promotional codes only apply to certain items e.g. 'New In' or 'Hotlist'.

Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated). This does not apply to the site-wide promotions, only to the red prices in the 'Sale' section.

If you want to change the code on your order, press the “Change Code” button under the pink tick on the delivery page during checkout.

Promotional codes are country specific, so if you are given/find a code, check that this is eligible for the country that you are ordering from.

Most of our codes are single use, so if you have used the code before and it is now showing as invalid, then please check that the code is not 'single use'.

MY PROMO CODE ISN'T APPLYING TO ALL ITEMS IN MY ORDER?

All sale (red prices), beauty and premium items are excluded from promotional code discounts, unless otherwise stated.

Some promotional codes are only applicable to selected items, check your email with the code- if there are items excluded then it will say so there. 

I HAVE A CODE FOR NEXT DAY DELIVERY, BUT I CAN'T SEE NEXT DAY AS AN OPTION ON CHECKOUT?

A small number of postcodes unfortunately may not eligible for next day delivery.

If you are in one of these areas, you will not see next day as a delivery option on checkout and won’t be able to use the code.

STUDENT DISCOUNT

Calling all students – get 10% off your order!

You can register with Student Beans here to verify your student status and get your student discount today!

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