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FAQs - Technical

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

Simply click the 'Forgot your password?' link next to the login button and follow the instructions that are given.

If you need assistance please don't hesitate to contact us by emailing care@femmeluxe.co.uk if you continue to experience problems logging in to your account.

HOW DO I CHANGE MY EMAIL ADDRESS?

Log into your account using your old email address and click on 'Edit Email Address/Password' under 'My Info'. Once these changes have been made, hit continue and your changes will be saved for the future.

WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS?

Your bank may use a 3D Secure Payment system to ensure additional security for online credit and debit card purchases. If you're having difficulty with this feature, we recommend contacting your bank for advice.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?

No Drama - Just hit the 'Unsubscribe' button at the bottom of the email newsletter, this will then remove you from our mailing list.

HOW CAN I CONTACT YOU?

Please visit our 'Contact Us' page for instructions on how to get in touch. We recommend sending an email to us or DM us on social media.

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